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Service & Resources

Service & Resources

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Experiencing the Tuff Tread difference extends far beyond delivery. Our team is committed to building treadmills that last long term, which means every treadmill is entitled to an automatic commercial warranty. Whether you’re caring for your treadmill or need extra assistance, our service department is on hand to assist you.

WARRANTY INFO

We offer a full commercial warranty with no hours or mileage restrictions:

  • Frame – Lifetime
  • Motor – 10 Years Limited
  • Parts/Electronics – 5 Years Limited
  • Labor – 1 Year Domestic Sales Only

MAINTENANCE TIPS

Flip the deck every 1-3 years, change the belt every 3-5 years, and change the motor brushes every 3-8 years. Check the drive belt tension after the first 6 months of steady use, and keep an eye on the walking belt so it doesn’t get off-center. That’s it – that’s the entire “maintenance program” for our treadmills.

EXTRA ASSISTANCE

While we encourage end-users to do their own service and maintenance, our team is readily available to help walk you through any issues or maintenance steps. Be sure to have the treadmill serial number on hand, then give us a call: 1-800-827-2017 or Email us: service@tufftread.com.

CALIBRATION SUPPORT

All technical support documents are available as PDFs to view or download from your computer or mobile device. For extra assistance, contact our service department at 1-800- 827-2017 or Service@TuffTread.com.

DRIVE MOTOR & DRIVE BELT SUPPORT

All technical support documents are available as PDFs to view or download from your computer or mobile device. For extra assistance, contact our service department at 1-800- 827-2017 or Service@TuffTread.com.

MOTOR BRUSH SUPPORT

All technical support documents are available as PDFs to view or download from your computer or mobile device. For extra assistance, contact our service department at 1-800- 827-2017 or Service@TuffTread.com.

DECK & BELT SUPPORT

All technical support documents are available as PDFs to view or download from your computer or mobile device. For extra assistance, contact our service department at 1-800- 827-2017 or Service@TuffTread.com.

INSTALLATION DOCUMENTS

All technical support documents are available as PDFs to view or download from your computer or mobile device. For extra assistance, contact our service department at 1-800- 827-2017 or Service@TuffTread.com.

PART DIAGRAMS

All technical support documents are available as PDFs to view or download from your computer or mobile device. For extra assistance, contact our service department at 1-800- 827-2017 or Service@TuffTread.com.

CALIBRATION SUPPORT

All technical support documents are available as PDFs to view or download from your computer or mobile device. For extra assistance, contact our service department at 1-800- 827-2017 or Service@TuffTread.com.

DRIVE MOTOR & DRIVE BELT SUPPORT

All technical support documents are available as PDFs to view or download from your computer or mobile device. For extra assistance, contact our service department at 1-800- 827-2017 or Service@TuffTread.com.

MOTOR BRUSH SUPPORT

All technical support documents are available as PDFs to view or download from your computer or mobile device. For extra assistance, contact our service department at 1-800- 827-2017 or Service@TuffTread.com.

DECK & BELT SUPPORT

All technical support documents are available as PDFs to view or download from your computer or mobile device. For extra assistance, contact our service department at 1-800- 827-2017 or Service@TuffTread.com.

INSTALLATION DOCUMENTS

All technical support documents are available as PDFs to view or download from your computer or mobile device. For extra assistance, contact our service department at 1-800- 827-2017 or Service@TuffTread.com.

PART DIAGRAMS

All technical support documents are available as PDFs to view or download from your computer or mobile device. For extra assistance, contact our service department at 1-800- 827-2017 or Service@TuffTread.com.