Service & Resources
Service & Resources
we’re ready to assist you
Experiencing the Tuff Tread difference extends far beyond delivery. Our team is committed to building treadmills that last long term, which means every treadmill is entitled to an automatic commercial warranty. Whether you’re caring for your treadmill or need extra assistance, our service department is on hand to assist you.
WARRANTY INFO
We offer a full commercial warranty with no hours or mileage restrictions:
- Frame – Lifetime
- Motor – 10 Years Limited
- Parts/Electronics – 5 Years Limited
- Labor – 1 Year Domestic Sales Only
MAINTENANCE TIPS
Flip the deck every 1-3 years, change the belt every 3-5 years, and change the motor brushes every 3-8 years. Check the drive belt tension after the first 6 months of steady use, and keep an eye on the walking belt so it doesn’t get off-center. That’s it – that’s the entire “maintenance program” for our treadmills.
EXTRA ASSISTANCE
While we encourage end-users to do their own service and maintenance, our team is readily available to help walk you through any issues or maintenance steps. Be sure to have the treadmill serial number on hand, then give us a call: 1-800-827-2017 or Email us: service@tufftread.com.
- General Care
- Calibration
- Drive Motors & Drive Belts
- Motor Brushes
- Decks & Belts
- Installation
- Part Diagrams
GENERAL CARE INSTRUCTIONS
- Access the Display
- Display Version Determination
- Heart Rate Contact Replacements
- Inrush Limiter Replacement
- Lift Motor Potentiometer Replacement
- Magnetic Kill Switch Adjustment and Replacement
- Switching MPH to KPH or Switching KPH to MPH
- Pillow Block Bearing Replacement
- Push Button Replacement Kit
All technical support documents are available as PDFs to view or download from your computer or mobile device. For extra assistance, contact our service department at 1-800- 827-2017 or Service@TuffTread.com.
CALIBRATION SUPPORT
- Calibration Version 1_9 Display
- Calibration 4600C and CC
- Calibration 4600PR and HRT (SN-12434 and Higher)
- Calibration 4600PR and HRT
- Calibration 4616PR and HRT (SN-12411 and Higher)
- Calibration 4616PR and HRT
All technical support documents are available as PDFs to view or download from your computer or mobile device. For extra assistance, contact our service department at 1-800- 827-2017 or Service@TuffTread.com.
DRIVE MOTOR & DRIVE BELT SUPPORT
- Drive Motor Replacement – (New Model 04/28/10)
- Drive Belt Replacement – With Idler
- Drive Belt Replacement – No Idler
- Drive Belt Adjustment – With Idler
- Drive Belt Adjustment – No Idler
All technical support documents are available as PDFs to view or download from your computer or mobile device. For extra assistance, contact our service department at 1-800- 827-2017 or Service@TuffTread.com.
MOTOR BRUSH SUPPORT
All technical support documents are available as PDFs to view or download from your computer or mobile device. For extra assistance, contact our service department at 1-800- 827-2017 or Service@TuffTread.com.
DECK & BELT SUPPORT
- Belt Guide Upgrade Kit Instructions
- Belt Rev Calculations
- Walking Belt Adjustments
- Walking Belt Replacement
All technical support documents are available as PDFs to view or download from your computer or mobile device. For extra assistance, contact our service department at 1-800- 827-2017 or Service@TuffTread.com.
INSTALLATION DOCUMENTS
- All Treadmills – Adjust the Belt Before First Use
- CardioFit 4600 Series Quick Start
- CardioFit 4600 Series Owners Manual
- HS Elite Set Up Instructions
- HS Elite Safety Harness Instructions
- HS Elite Speed Arch Adjustments
- HS Elite and HS Sport Warranty Information
All technical support documents are available as PDFs to view or download from your computer or mobile device. For extra assistance, contact our service department at 1-800- 827-2017 or Service@TuffTread.com.
PART DIAGRAMS
- Power Supply Light Diagram
- Wiring Diagram – Power Supply and PWM
- Wiring Diagram – V3 Power Supply Upgrade and PWM
- Wiring Diagram – Version 5 Display Button Harness
- Wiring Diagram – Version 5 Display
All technical support documents are available as PDFs to view or download from your computer or mobile device. For extra assistance, contact our service department at 1-800- 827-2017 or Service@TuffTread.com.
- General Care
- Calibration
- Drive Motors & Drive Belts
- Motor Brushes
- Decks & Belts
- Installation
- Part Diagrams
GENERAL CARE INSTRUCTIONS
- Access the Display
- Display Version Determination
- Heart Rate Contact Replacements
- Inrush Limiter Replacement
- Lift Motor Potentiometer Replacement
- Magnetic Kill Switch Adjustment and Replacement
- Switching MPH to KPH or Switching KPH to MPH
- Pillow Block Bearing Replacement
- Push Button Replacement Kit
All technical support documents are available as PDFs to view or download from your computer or mobile device. For extra assistance, contact our service department at 1-800- 827-2017 or Service@TuffTread.com.
CALIBRATION SUPPORT
- Calibration Version 1_9 Display
- Calibration 4600C and CC
- Calibration 4600PR and HRT (SN-12434 and Higher)
- Calibration 4600PR and HRT
- Calibration 4616PR and HRT (SN-12411 and Higher)
- Calibration 4616PR and HRT
All technical support documents are available as PDFs to view or download from your computer or mobile device. For extra assistance, contact our service department at 1-800- 827-2017 or Service@TuffTread.com.
DRIVE MOTOR & DRIVE BELT SUPPORT
- Drive Motor Replacement – (New Model 04/28/10)
- Drive Belt Replacement – With Idler
- Drive Belt Replacement – No Idler
- Drive Belt Adjustment – With Idler
- Drive Belt Adjustment – No Idler
All technical support documents are available as PDFs to view or download from your computer or mobile device. For extra assistance, contact our service department at 1-800- 827-2017 or Service@TuffTread.com.
MOTOR BRUSH SUPPORT
All technical support documents are available as PDFs to view or download from your computer or mobile device. For extra assistance, contact our service department at 1-800- 827-2017 or Service@TuffTread.com.
DECK & BELT SUPPORT
- Belt Guide Upgrade Kit Instructions
- Belt Rev Calculations
- Walking Belt Adjustments
- Walking Belt Replacement
All technical support documents are available as PDFs to view or download from your computer or mobile device. For extra assistance, contact our service department at 1-800- 827-2017 or Service@TuffTread.com.
INSTALLATION DOCUMENTS
- All Treadmills – Adjust the Belt Before First Use
- CardioFit 4600 Series Quick Start
- CardioFit 4600 Series Owners Manual
- HS Elite Set Up Instructions
- HS Elite Safety Harness Instructions
- HS Elite Speed Arch Adjustments
- HS Elite and HS Sport Warranty Information
All technical support documents are available as PDFs to view or download from your computer or mobile device. For extra assistance, contact our service department at 1-800- 827-2017 or Service@TuffTread.com.
PART DIAGRAMS
- Power Supply Light Diagram
- Wiring Diagram – Power Supply and PWM
- Wiring Diagram – V3 Power Supply Upgrade and PWM
- Wiring Diagram – Version 5 Display Button Harness
- Wiring Diagram – Version 5 Display
All technical support documents are available as PDFs to view or download from your computer or mobile device. For extra assistance, contact our service department at 1-800- 827-2017 or Service@TuffTread.com.
